An enthusiastic individual with an analytical mind and a multifaceted background in the areas of law enforcement and business. A well-rounded leader successful at motivating people using a combination of coaching and managerial techniques. A knowledgeable person with a strong sense of ethics, personal responsibility who is dedicated to excellence.
PROFESSIONAL EXPERIENCE
EXCETERAWEB, Milan, Italy & Hayward, WI, 2005 - present
Webdesigner, Owner
Extensive knowledge of day-to-day operations as an owner of a small web design & translation business
- Design and maintain a number of custom websites with standards compliant code emphasizing browser compatibility, accessibility, usability and search engine optimization.
- Define site architecture, prepare interface layouts and convert them into xhtml/css sites incorporating Javascript, Php coding and Flash technology.
- Work concurrently on multiple online and offline projects including banners, logos and identities, business cards, letterheads, magazine ads, brochures, posters.
- Write, edit and proofread content of a variety of documents and collaborate with photographers.
- Earned more than 20 clients who provide a steady work flow and a solid income.
- Awarded ARVC (Assn. of RV Parks and Campgrounds) Best Site of the Year (rv-ranch.com, 2008). National competition.
Translate technical documents for a market research company and localize articles for online publications
- Translation reflects style and manner of expression of Italian-speaking people and retain the essence of the intended message.
- Translate surveys, reports, transcripts, verbatim, presentations, journal and magazine articles.
Relevant web work: exceteraweb.com, piratescovefunzone.com, northtexasjellystone.com, stravagariobistrot.com, lakechip.com, texasadvertising.com, studioperugino.it, lorettadawmbyrne.com, bellyofjoy.com, greenliving.it, maisonnice.com, roccadimontalfeo.it, macelleriafaravelli.it, eytchesonunlimited.com, ceciliausseglio.com, bbrepairs.com, rvranchkeene.com
Relevant translation clients: VW, Honda, Renault, Saab, Kraft, Nestle, Lavazza, Seat PG, USB, Roche
POLIZIA LOCALE MILANO, MILAN CITY POLICE, Milan, Italy
FDL, Forensic Document Laboratory Technician, 2007 - present
Assist in forensic examinations aimed at deterring fraudulent document crime and provide real-time support to field personnel.
- Analyze document structure and security systems (watermarks, microprints and engravings, inks, reacting films, seals, stamps) and classify repository of documents.
- Responsible for translating the FDL reference guide into English. Project is centered on intelligence sharing amongst European law enforcement agencies and is based on passports, driving licenses, IDs, car titles, immigration cards from approximately 160 countries worldwide.
- Interact and interpret between Milan City Police and foreign governmental entities.
POLIZIA LOCALE MILANO, MILAN CITY POLICE, Milan, Italy
Detective 1994 - 2006
Managed crime prevention and criminal investigations centered on document frauds, thefts, smuggling and illegal immigration.
- Collected and preserved evidence, interviewed suspects and witnesses, made criminal arrests, prepared cases for trial and testified before court.
- Established effective working relationships with criminal justice, social service, city and state agencies. Supervised and trained new officers.
- Awarded two commendations for outstanding duty.
POLIZIA LOCALE MILANO, MILAN CITY POLICE, Milan, Italy
Patrol Officer, 1983 - 1993
Implemented patrol techniques and strategies to ensure security of persons and properties.
- As responding officer made criminal arrests, gathered preliminary information, completed reports of arrests, accidents and assisted in case preparation for trials.
- Investigated lethal car and worksite accidents and provided first aid to victims. Directed traffic and enforced violations.
- Operated an emergency vehicle and other equipments including breathalyzers, radar units, police batons and restraining devices.
- Awarded two commendations for outstanding duty and earned promotion to detective.
TNS-INFRATEST, Milan, Italy 2001 - 2002
Junior Account Executive
Managed and executed concept testing, attitude & usage, customer satisfaction research and mystery shopping studies.
- Coordinated quantitative research workflow including proposal, questionnaire design, sampling, fieldwork, tables analysis, and finding presentation.
- Conducted meetings and reviews with clients and interfaced with internal departments to ensure timeliness and quality.
- Collected qualitative unstructured person-to-person interviews with national and international figures.
LAKE CHIPPEWA CAMPGROUND, Hayward, WI, 1998 - 2008
Resort Operator& Advertising Manager
Managed resort daily operation and responsible for designing web, print and collateral material for ongoing promotional events.
- Trained, organized and motivated staff. Ensured excellent communication through the team, making them proactive and effective.
- Maintained a high profile within the resort and had regular positive contact with guests providing assistance in sorting issues, problems and emergencies.
- Developed understanding of tourism industry and its impact on small business revenues and the community.
- Contributed a constant sales increase of approx 7%, annually.
SKILLS
Experienced with Mac and Windows environments. MS Office Suite, Adobe DW, FW, Flash, Photoshop, ImageReady, Illustrator, Acrobat & Reader, InDesign, BBEdit, Firefox, Netscape, Opera, Safari, IE, FTP applications. Working knowledge of Javascript, Php and ActionScript
Proficiency in both digital and film photography
Native fluency in Italian; near-native proficiency in English; conversational Spanish
EDUCATION
SEMINARS
Working with Family and Friends, speaker Lori Severson, Austin TX 2005
Obsessive, Compulsive Client Retention, speaker Lori Severson, Austin TX, 2005
Improving Guest Loyalty and Profits, speaker Bob MacKinnon, Austin TX, 2005
Capitalizing on Research Driven Marketing, speaker Ann Emerson, Austin TX, 2005
How to Recruit and Hire the Right People, speaker Bob Losyk, Austin TX, 2005
Motivating Your Employees and Your Campers, speaker Jayne Cohen, Austin TX, 2005 Maximizing
Employee Potential, speaker Lori Severson, Austin TX, 2005
AWARDS
ARVC Best Site of the Year (rv-ranch.com, 2008), national award
Milan City Police commendations for outstanding duty, 1990, 1992, 1995, 1996
MATC Foundation scholarship for academic merit, 1999 and 2000
MISCELLANEA
Announcer for Athletes, EFSC, European Figure Skating Championship, 1998
Security Team Program - Sector Leader, ACOG, Atlanta Committee for the Olympic Games, 1996
Member IPA, International Police Assn.
Member PTK, Phi Theta Kappa, Honor Student Society
Member MATC Alumni Assn.
Scoutmaster AGESCI, Italian Catholic Boy and Girl Scouts Assn.
Certified CPR, Policlinico Hospital, Milan
Italian Army, Private. Honorable Discharge, 1982
Led Pro Eleonora fund raising drive for a child needing a bone marrow transplant, 1991
Volunteered in Street Education Program for Children by Milan City Police 1990 - 1997